Privacy Policy
We value your privacy very highly. Please read this Privacy Policy carefully before using the https://livingatreflections.com/ Website (the “Website”) operated by Living at Reflections, a(n) Limited Liability Company formed in California, United States (“us,” “we,” “our”) as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.
Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.
By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.
What information we collect, where we get this information, and how we use this information
We collect any and all information that you enter on this Website. In the last 12 months, we have collected the following information about individuals using our Website:
Identifying information – Name
Specific piece of information
Name
Where we get this information
- Information submitted by the consumer.
How we use this information
- Performing services;
- Verifying customer information.
Identifying information – Postal / Shipping address
Specific piece of information
Postal / Shipping address
Where we get this information
- Information submitted by the consumer.
How we use this information
- Performing services;
- Verifying customer information.
Identifying information – Phone number
Specific piece of information
Phone number
Where we get this information
- Information submitted by the consumer.
How we use this information
- Performing services;
- Verifying customer information.
Identifying information – Email address
Specific piece of information
Email address
Where we get this information
- Information submitted by the consumer.
How we use this information
- Performing services;
- Providing customer service;
- Verifying customer information.
Identifying information – Date of Birth
Specific piece of information
Date of Birth
Where we get this information
- Information submitted by the consumer.
How we use this information
- Performing services;
- Verifying customer information.
Insurance information – Policy number
Specific piece of information
Policy number
Where we get this information
- Information submitted by the consumer.
How we use this information
- Performing services;
- Verifying customer information.
Insurance information – Group Number
Specific piece of information
Group Number
Where we get this information
- Information submitted by the consumer.
How we use this information
- Performing services;
- Verifying customer information.
Financial information – Credit card or debit card number
Specific piece of information
Credit card or debit card number
Where we get this information
- Information submitted by the consumer.
How we use this information
- Performing services;
- Processing payments;
- Verifying customer information.
Financial information – Card expiration date
Specific piece of information
Card expiration date
Where we get this information
- Information submitted by the consumer.
How we use this information
- Performing services;
- Processing payments;
- Verifying customer information.
Financial information – Card CVV (security code)
Specific piece of information
Card CVV (security code)
Where we get this information
- Information submitted by the consumer.
How we use this information
- Performing services;
- Processing payments;
- Verifying customer information.
With whom we share your personal information
We do not share nor disclose your personal information to any third parties.
Sale of your information
We do not sell your personal information. Please see the “Your Rights” section below for more information about exercising your privacy rights regarding sales of your personal information.
Cookies
A cookie is a small piece of data sent from a website and stored on your device by your browser. This Website collects cookies. Please visit our Cookie Policy to learn more about what cookies we collect, why we collect them, and how to change your cookie settings.
Children’s privacy
This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Website. We do not sell the personal information of minors under the age of 16.
Analytics programs
This Website uses Google Analytics to collect information about you and your behaviors. If you would like to opt out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/.
Information retention
We retain the following personal information for the following periods of time:
Identifying information
Data retention period
until we no longer need the information to contact you or provide services.
Insurance information
Data retention period
until we no longer need the information to contact you or provide services.
Financial information
Data retention period
until we no longer need the information to contact you or provide services.
The rights of California residents
The residents of California have the following rights with regard to their personal information:
- The right to access the personal information that we have collected about you;
- The right to know what personal information we have collected about you, including the categories of personal information, the categories of sources from which the personal information was collected, the business or commercial purpose for collecting, selling or sharing personal information, the categories of third parties to whom we disclose the personal information;
- The right to request that we amend any of the information that we have collected about you;
- The right to know whether your personal information is sold or disclosed and to whom;
- The right to opt out of the sale of your personal information;
- The right to opt out of the sharing of your personal information;
- The right to request that we delete the personal information that we have collected about you;
- The right not to be discriminated against based upon your exercise of your privacy rights;
- The right to limit the use and disclosure of your sensitive personal information;
- The right to receive the personal information that we hold about you in a portable and, to the extent feasible, a readily usable format that allows you to transmit this information to another entity;
- The right to request that we transmit your personal information to another entity.
Exercising your rights
Residents of California may exercise the rights specified above by submitting a consumer request to:
Louise McCallion
Founder
louise@reflections.rehab
(877) 781-5602
1191 Simmons Ln, Novato, CA 94945
https://livingatreflections.com/
If you use our cookie consent banner to exercise your privacy rights, the opt out signal will be applied to your browser. If you opt-out by contacting us as stated above, your preference will be applied to your account and our databases, including offline sales.
We will need to verify your identity prior to effectuating your request. To verify your identity, you will need to provide us with the following information with your request:
- Name;
- Postal / Shipping address;
- Phone number;
- Email address.
Please note that we may be unable to process your request if you do not provide us with the above information.
You may also designate an authorized agent to exercise your rights on your behalf. You may designate an agent via any of the ways used to submit requests on your behalf. We will request the agent to verify that he or she has the authority to submit requests on your behalf. We will do so by asking the agent to submit the following information:
- The requester’s valid government-issued ID.
Please note that we may not be able to process your request if your designated agent and/or you do not provide us with the above information.
We will respond to most consumer requests within 45 days of receipt. However, some requests may take longer. We will notify you in writing if we need more time to respond (up to 90 days). We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request, we will provide you with the reasons for such denial. Normally, we do not charge a fee to process or respond to consumer requests. However, we may charge a fee if the request is excessive, repetitive or manifestly unfounded.
Third-party websites
This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
Do Not Track
Do Not Track is a preference you can set on your browser to inform websites that you do not want to be tracked. We do not support Do Not Track (“DNT”). You can either enable or disable Do Not Track by visiting the Preferences or Settings page of your browser.
Changes to Privacy Policy
We reserve the right to amend this Privacy Policy at any time.
Questions
If you have any questions about this Privacy Policy, please contact us at info@reflections.rehab.